Shopping at the Hillsdale College Official Store should be a seamless experience, whether you are on campus or engaging with Hillsdale College Online. Understanding our delivery, returns, and exchanges policy ensures your satisfaction with every purchase. We are committed to providing quality merchandise that reflects the values and spirit of Hillsdale College, and we want your experience to be as smooth as possible.
How to Return an Item
Returning an eligible item is straightforward. To initiate a return, please visit our dedicated return portal: Official Store Return Page. This online portal will guide you through the process step-by-step. Once you begin your return submission, you will promptly receive a prepaid return shipping label, along with clear instructions detailing how and where to send your package back to us. Should you have any questions throughout this return process, our customer service team is readily available to assist you. Please do not hesitate to reach out to us via email at [email protected] or by phone at 1.517.797.4669. We are here to help make your return as easy as possible.
Items Ineligible for Return or Cancellation
While we strive to accommodate returns whenever possible, there are certain items that, unfortunately, cannot be returned or cancelled. These include items that are returned without the original receipt or a gift receipt to verify purchase. Additionally, items that have been damaged due to normal wear and tear are not eligible for return. Finally, all final sale items are also non-returnable and non-refundable. We appreciate your understanding regarding these exceptions to our return policy.
Damages and Issues with Your Order
Upon receiving your order, it is important to inspect it carefully and as soon as possible. If you find that an item is defective, damaged, or if you have received an incorrect item, please contact us immediately. Promptly reporting any issues allows our team to evaluate the situation efficiently and take the necessary steps to correct it and make things right for you. We are dedicated to ensuring you receive your order in perfect condition and are satisfied with your purchase from the Hillsdale College Official Store. Please note that unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges Made Simple
If you wish to exchange an item for a different one, the most efficient method is to return the item you initially purchased. Once the return is accepted and processed, you can then proceed to make a separate, new purchase for the desired item directly through our online store. This two-step process ensures you receive your exchange item as quickly as possible and allows you to select from our current inventory.
Understanding Refunds
Once we have received your returned item and completed a thorough inspection to ensure it meets our return criteria, we will notify you regarding the approval status of your refund. If your return is approved, the refund will be processed automatically back to your original method of payment. Kindly remember that it may take some processing time for your bank or credit card company to officially post the refund to your account. We appreciate your patience and understanding as these processing times can vary. For any further inquiries regarding refunds or any aspect of our policies related to shopping with Hillsdale College online or in person, please contact us at [email protected].
