Paying Your Toll Bill Online with MyGoodToGo.com: A Comprehensive Guide

Navigating toll roads in Washington State is streamlined with the Good To Go! system. A Good To Go! account offers the most economical and convenient way to manage tolls across all state toll roads, eliminating mailed bills and the need to stop at toll booths. You can create your account today or easily log in to manage your existing account. This guide will walk you through understanding your Good To Go! account and, crucially, how to Www.mygoodtogo.com Pay Bill Online.

Understanding Good To Go! Accounts

Good To Go! is Washington State’s electronic tolling system, designed to make toll payments seamless on all state toll roads. Opening a Good To Go! account offers numerous advantages:

Cost Savings: Account holders save $2 per toll compared to the Pay By Mail option.
No Fees: Setting up and maintaining a Good To Go! account is free, with no monthly charges and no requirement for upfront toll payments. While purchasing a Good To Go! pass is recommended for optimal savings, it’s not mandatory to benefit from lower toll rates.
Convenience of Automatic Payments: Enjoy hassle-free toll payments with automatic options that prevent paper bills and ensure timely payments.

Good To Go! provides two primary account types: Pre-Paid and Pay As You Go, both offering the same discounted toll rates. Choose the option that aligns best with your financial preferences:

Pre-Paid Account

Initial Prepayment: Fund your account with an initial $30 to cover future toll charges.
Automatic Refills: Maintain a sufficient balance with automatic refills via credit card when your balance dips. Alternatively, schedule refills on specific days using electronic checks.

Pay As You Go Account

No Upfront Payment: Open your account without any initial prepaid balance.
Post-Trip Toll Payments: Toll charges are automatically billed to your credit card twice monthly after you incur tolls.

For detailed information about Good To Go! accounts, please visit the official website at MyGoodToGo.com or reach out to their dedicated customer service team at 1-866-936-8246.

Paying Tolls Without a Good To Go! Account

If you drive on a Washington toll road without a Good To Go! account, the system will capture an image of your license plate. A toll bill, at the higher Pay By Mail rate (an additional $2 per toll), will then be sent to the registered address associated with your vehicle’s license plate, as per the Department of Licensing records.

It’s important to be cautious of unofficial third-party payment services or apps. These may impose extra fees, lead to payment delays, and complicate customer service assistance should payment issues arise. Direct payment through official Good To Go! channels is always recommended.

How to Pay a Toll Bill Without a Physical Bill

Lost or didn’t receive your toll bill? You can still pay your toll. Contact customer service at 1-866-936-8246 to obtain your Statement ID number. Customer service representatives can locate your toll information using your license plate number and other verification details. They can assist you with payment, dispute resolution, or guide you on how to www.mygoodtogo.com pay bill online.

Paying by Check or eBanking Bill Pay Services

While possible, using eBanking bill pay services without a Good To Go! account is not recommended. If you opt for this method, be aware that you may need to update your Customer ID number for each payment.

When paying by check or eBanking, adhere to the following guidelines:

Payee: Make checks payable to Good To Go!
Customer ID: Include the Customer ID number found on your Statement or Notice of Civil Penalty. Note that each statement has a unique Customer ID, which may change from bill to bill.
License Plate Reference: If you lack your current Customer ID, you can reference your license plate number from the toll bill you received.

Avoid using unofficial mobile apps that may charge extra fees for toll payments and account management. For mobile access, always use the official website MyGoodToGo.com to avoid unnecessary charges and ensure secure transactions.

Exploring Good To Go! Passes

Good To Go! offers four different pass types, each ensuring the lowest toll rate on all Washington toll roads. Certain passes are tailored to specific driving needs:

Flex Pass: Allows free carpooling in I-405 express toll lanes and SR 167 HOT lanes when passenger requirements are met.

Even without a pass, a Good To Go! account still provides savings. However, driving without a pass incurs a small 25-cent fee per toll trip in addition to the toll itself.

Pass Options

Good To Go! passes can be purchased conveniently online at MyGoodToGo.com, or by phone through customer service at 1-866-936-8246. Select retail locations like QFC and Fred Meyer also carry passes (sticker and Flex Passes only), but it’s advisable to call ahead to confirm availability.

Remember to activate your retail-purchased pass before use. Installation guides for each pass type are readily available online.

Pass Features	Sticker Pass $5 + tax	Flex Pass $15 + tax	Motorcycle Pass $8 + tax	License Plate Pass* $12 + tax
Lowest toll rate in WA	X	X	X	X
Free motorcycle rides on I-405/SR 167			X
Free carpooling on I-405/SR 167		X
Pass transferable to new vehicle		X		X
Compatible with specialized windshields				X

*License Plate Passes: Vehicles with windshields containing metal (often due to features like heated windshields or driver-assistance technologies) may require a License Plate Pass, as these windshields can interfere with standard pass signals. Many such windshields have designated areas where passes will function correctly.

If you suspect windshield interference:

Consult your vehicle’s manual or dealership to check for designated pass areas.
If no designated area exists, a License Plate Pass is necessary.
Carpoolers using I-405 express lanes with a License Plate Pass should contact customer service for specific toll-free driving instructions.

Pass Installation

Installation guides for each Good To Go! pass type are available online, ensuring correct placement for optimal performance.

Understanding Late Fees, Civil Penalties, and Disputes

Don’t ignore a toll bill. Unpaid tolls accrue penalties.

Late Fee: A $5 late fee is applied if the toll bill isn’t paid by the initial due date.
Civil Penalty: A $40 civil penalty per unpaid toll is issued if tolls remain unpaid after 80 days.
Vehicle Registration Hold: Failure to pay civil penalties within 20 days may result in a hold on your vehicle registration by the Department of Licensing.
Collections: Unpaid tolls and penalties sent to collections agencies may incur additional service fees.

Penalty Forgiveness Program

If you’ve received a civil penalty notice, you might be eligible for penalty forgiveness. Contact Good To Go! customer service to request a one-time waiver of late fees and penalties. Eligibility requires paying all original toll amounts at the time of request.

Toll Dispute Process

Think you were wrongly charged? You can dispute tolls online at MyGoodToGo.com. Have your toll bill ready, as it contains necessary information for the dispute process. Most disputes are resolved quickly.

Valid dispute reasons include:

Vehicle ownership discrepancy (sold before toll date – requires a Department of Licensing Report of Sale with confirmation number).
Vehicle or license plate theft (requires a police report).
Death of the registered vehicle owner (requires a death certificate and legal documentation if applicable).
Never driving on the toll road in question.

Note that mistakenly driving on a toll road or another person driving your vehicle doesn’t exempt the registered owner from toll charges. A complete list of dispute reasons is available at MyGoodToGo.com. Ensure all required documentation is included with your dispute submission to prevent denial.

The dispute form (PDF 698KB) is available in multiple languages at the bottom of the page in the Translated Materials section.

Other Potential Fees

Good To Go! does not charge fees for account creation, maintenance, or closure. While paper statements are available for a fee, electronic statements are free and commonly used. Refer to the Terms and Conditions (PDF 185KB) for comprehensive details regarding account rules and requirements.

Good To Go! for Visitors

Good To Go! accounts are excellent for visitors or those with short-term toll road needs. For cost-effective toll payment:

Open a temporary Good To Go! account online.
Select the Pay As You Go option for automatic credit card toll payments.
Set an automatic account closure date within 90 days.

A temporary account without a pass saves $1.75 per toll compared to Pay By Mail, and eliminates mailed bills. However, temporary accounts without passes do not qualify for free carpooling in I-405 express lanes or solo driving in SR 167 HOT lanes.

Rental Vehicles

Always review your rental car agreement regarding toll policies. Rental agencies have varied policies, and some may impose additional fees outside of Good To Go!’s control.