Craving the delightful tastes of Tatte Bakery but can’t make it to a cafe? Ordering online is the perfect solution to bring Tatte’s artisanal goodness right to your doorstep. This guide provides all the essential information you need to know about your Tatte Online Order, from shipping schedules and rates to returns and frequently asked questions, ensuring a smooth and satisfying experience.
Shipping Schedules for Your Tatte Online Order
When you place a tatte online order for our delectable food items, please allow 24 to 48 hours for processing and careful preparation. Our dedicated bakers meticulously craft your order to maintain exceptional quality and attention to detail. Kindly note that we are unable to ship perishable food items outside of the contiguous 48 states or to P.O. Boxes to ensure freshness. For larger orders and corporate gifts, please anticipate an additional two to four days for fulfillment.
For apparel and gear included in your tatte online order, we aim for swift dispatch. These items are typically shipped Monday through Friday within 24 hours of order placement. Orders placed over the weekend will be shipped promptly on Monday.
To guarantee the quality of perishable food items in your tatte online order, these are shipped Monday through Thursday. Frozen and refrigerated items are shipped specifically on Mondays and Wednesdays. Perishable shipments may involve an extra charge to ensure perfect and timely delivery, often including insulated shippers and dry ice or ice packs to maintain optimal temperature during transit.
Upon arrival, you might notice that dry ice has evaporated or ice packs have melted. Rest assured, they have effectively preserved the cold chain for your food during shipping. If your tatte online order includes dry ice, please handle it with care and avoid direct contact with bare hands when unpacking. Further guidance on handling dry ice can be found in the FAQs section below.
If you require expedited shipping for your tatte online order, please do not hesitate to contact us at [email protected]. We are always happy to assist you in any way we can to meet your needs.
Understanding Shipping Rates for Your Tatte Online Order
Shipping rates for your tatte online order are calculated based on several factors to ensure fair and accurate pricing. These factors include your delivery zip code, the selected shipping method, and the overall weight of your order. Our shipping and processing fees encompass not only the delivery itself but also the comprehensive handling, meticulous packing, and even gift wrapping if requested, ensuring your tatte online order arrives perfectly.
Holiday Shipping for Tatte Online Orders
During holiday periods, we may adjust our shipping dates to accommodate increased order volume and guarantee timely delivery for your tatte online order. We will proactively update our shipping information on this page, providing you with ample notice to plan your tatte online order placement and ensure delivery in time for your celebrations. Please check back regularly during holiday seasons for the most up-to-date information.
Tatte Online Order Return Policy
At Tatte, we take immense pride in the superior quality and craftsmanship of our products. For every tatte online order, we maintain rigorous standards for attention to detail, ingredient quality, food safety, and product execution. Upon receiving your tatte online order, we kindly request that you thoroughly inspect your purchase and promptly notify us of any damage that may have occurred during transit. We are committed to arranging a swift replacement should any issues arise.
If, for any reason, you are not completely satisfied with your food purchase from your tatte online order, simply reach out to us via email at [email protected]. We are pleased to offer a refund for the purchase price, excluding the original shipping costs, as part of our commitment to customer satisfaction for your tatte online order.
For gift and apparel items included in your tatte online order, we gladly accept returns or exchanges provided they are in new condition, unworn, unaltered, and free from any customer-incurred damage. To receive a full refund (minus shipping costs) or initiate an exchange, please mail your item back to us within 30 days from the date you received your original tatte online order. Unfortunately, we cannot accommodate returns or exchanges for items after this 30-day period.
Frequently Asked Questions about Your Tatte Online Order
Do I need to sign for my Tatte online order upon arrival?
No signature is required for your tatte online order. We authorize our shipping carriers to leave your package securely at the recipient’s address without requiring a signature. This ensures that recipients do not need to be home to accept delivery, and perishable food items are not compromised by multiple delivery attempts.
Does Tatte ship Tatte online orders on Saturdays and Sundays?
We do not ship tatte online orders containing food items on weekends. Perishable items are shipped Monday through Thursday, while frozen and refrigerated items are shipped on Mondays and Wednesdays. Apparel and gear orders are shipped Monday through Friday. If you place a perishable or frozen/refrigerated food tatte online order after 6pm ET on Thursday, your order will be shipped the following Monday to maintain product quality.
Can I ship my Tatte online order to a neighbor?
Certainly! If your neighbor is willing to receive and, more importantly, share your Tatte treats, we can ship your tatte online order to their address.
What alternative addresses can I use for my Tatte online order?
In addition to residential addresses, we can arrange for your tatte online order to be shipped to a UPS Store or FedEx Office location in the recipient’s area for convenient pickup. Many customers also opt to have their tatte online order delivered to their workplace.
Can I ship non-perishable items from my Tatte online order to a P.O. Box?
Yes, for tatte online orders containing only non-perishable items such as gear or apparel, we can often utilize USPS to ship to a P.O. Box address.
Can I pick up my Tatte online order directly from a Tatte Bakery cafe?
Yes, you can! Picking up your tatte online order directly from one of our cafe locations is a complimentary service, allowing you to save on shipping costs. Please visit our locations page to find the cafe nearest to you and arrange for pickup when placing your tatte online order.
How can I track my Tatte online order package?
Once your tatte online order has been shipped, you will receive a tracking email containing a link to track your package on the carrier’s website. You can also manually enter the tracking number on the carrier’s website. Please note that gift cards from your tatte online order are shipped via USPS and do not include tracking information.
My Tatte online order package included dry ice. What should I do with it?
Please exercise caution and do not touch the dry ice included in your tatte online order packaging directly. Allow the box to sit overnight, and the dry ice should fully dissipate within approximately 24 hours of delivery. After transferring your food items to the freezer, place the box (with the remaining dry ice inside) in a well-ventilated area until all ice has disappeared. Ensure that dry ice is kept out of reach of children and animals, and avoid placing it on tiled or solid surfaces like sinks, as it can cause damage. Once the dry ice has completely dissipated, you can recycle the box, liners, and bag from your tatte online order packaging.
