Planning a trip to Big Bear Mountain Resort and purchasing your tickets online? It’s essential to understand the resort’s policies regarding refunds, cancellations, and ticket usage to ensure a smooth and enjoyable experience. This guide breaks down everything you need to know about managing your Online Tickets for Big Bear Mountain Resort.
Understanding Our Refund and Cancellation Policy for Online Tickets
Big Bear Mountain Resort offers a flexible refund and cancellation policy for online tickets purchased for lift access, lessons, rentals, and activities. However, it’s crucial to be aware of the specific timeframes to receive either a full refund or an activity change voucher.
For changes or cancellations made more than 3 full days prior to your scheduled date, you are eligible for a full refund. This provides ample flexibility if your plans change early on.
If you need to adjust or cancel your plans within 3 days but before the day prior to your scheduled activity, you will receive an Activity Change Voucher. This voucher will be for the full value of your purchase, allowing you to reschedule your visit without losing your funds. No fees are applied for changes or cancellations within this timeframe.
However, please note that same-day changes, cancellations, or no-shows will result in a full forfeit of your payment. It’s important to finalize your plans and make any necessary adjustments before the day of your scheduled activity.
Key Takeaway: To maximize flexibility, make changes or cancellations to your online tickets as early as possible. Always review the detailed Activity Change & Cancellation Policy page on our website before making a purchase to fully understand what is refundable and non-refundable.
Important Check-in Information for Online Ticket Purchases
When you arrive at Big Bear Mountain Resort to redeem your online tickets, the purchaser must be present. This is a security measure to protect your purchase and prevent fraud. You will need to present a valid physical government-issued photo ID and the form of payment used to make the online ticket purchase. Please be aware that no exceptions can be made to this policy.
This requirement ensures the security of your transaction and helps us verify the legitimacy of the online tickets. We appreciate your understanding and cooperation in adhering to these check-in procedures.
Payment Methods and Online Ticket Purchases
Currently, Big Bear Mountain Resort’s online system has limitations regarding certain forms of payment. Gift Cards, Pass Holder Discounts, Pass Cash, and Activity Change Vouchers cannot be applied online. These payment methods are accepted for ticket purchases and other transactions when processed in-person or by calling our customer service line at 844.GO2.BEAR.
For online ticket purchases using credit cards, we utilize credit card tokenization. This process enhances security by converting your sensitive cardholder data into a randomly generated “token.” This tokenization method protects your information in the event of a data breach, making online ticket purchases safer.
If you encounter any issues with your credit card during the online ticket purchase process, please contact your bank directly to resolve any potential blocks or issues with your account.
Risk Warning and Responsibility When Using Online Tickets for Activities
Participating in skiing, snowboarding, mountain biking, and other outdoor activities at Big Bear Mountain Resort involves inherent risks. These risks can lead to property damage, personal injury, or even death. By purchasing online tickets and participating in these activities, guests acknowledge and assume these inherent risks.
Guests are responsible for their own safety and must adhere to all Big Bear Mountain Resort rules of conduct and the NSAA Responsibility Code. We strongly encourage you to visit our Safety page for complete details on safety guidelines and responsible participation.
Lift tickets and season passes, including those purchased online, may be suspended or revoked without refund if guests fail to comply with resort rules, engage in misconduct, create a nuisance, exhibit reckless behavior, or fraudulently use their tickets.
Preventing Fraud and Ensuring Legitimate Online Ticket Use
To maintain a safe and fair environment for all guests, Big Bear Mountain Resort actively combats fraud related to online ticket purchases and usage. Lift tickets are non-transferable and are not intended for resale. Violators may face prosecution under California Penal Code 537 PC.
Purchasing child tickets for adult use is considered fraudulent activity. Big Bear Mountain Resort rigorously enforces age categories for online tickets and lift access. Anyone found using tickets intended for a different age category will be escorted from the resort and may face further consequences, including being banned from future visits.
Similarly, all ski, snowboard, and bike lessons at Big Bear Mountain Resort must be booked with certified BBMR instructors. Purchasing or selling third-party lessons at the resort is prohibited and will result in forfeiture of resort access, including lift privileges, and potential prosecution under California Penal Code 537 PC.
By understanding these policies and guidelines related to online tickets at Big Bear Mountain Resort, you can ensure a safe, informed, and enjoyable experience on the mountain. We look forward to welcoming you!
