Not satisfied with your marshalls.com purchase? Marshalls offers a straightforward and customer-friendly return policy, making returns easy both in-store and by mail. This guide will walk you through everything you need to know about returning items purchased from Marshalls Online.
Standard Return Policy for Marshalls Online Purchases
Marshalls understands that sometimes a purchase isn’t quite right. That’s why they provide a generous return window. You can return most items purchased online at marshalls.com within 40 days of your order date. This applies unless otherwise specified on your packing slip. To initiate a return, you’ll need either your receipt, which is the packing slip included in your order, or your shipping confirmation email.
Before starting your return, it’s important to check if your item is eligible for return. Some items might be marked as final sale or have specific return restrictions. This information is usually found in the “returns” column of your packing slip and also on the product description page online before you make a purchase. Keep in mind that items bought on marshalls.com must be returned to a Marshalls store location or sent back to the Marshalls online warehouse, adhering to this return policy. Marshalls online purchases cannot be returned to T.J. Maxx or any other of their affiliated brands.
Returning Your Marshalls Online Order by Mail
Returning items by mail is a convenient option for marshalls.com shoppers. To return by mail, ensure your items reach the warehouse within 40 days of your original order date. Marshalls provides a return shipping label on your receipt for easy mail returns. Simply use this label and drop off your package at the shipping carrier indicated. Please note that a return shipping and handling fee of $11.99 will be deducted from your refund or merchandise credit when using the provided label. Remember to include your receipt or a copy of your shipping confirmation email in the return package.
Returns arriving at the warehouse after the 40-day window will be processed for merchandise credit. If you prefer to avoid the return shipping fee, you always have the option to return your marshalls.com online purchases to a physical Marshalls store.
Returning Your Marshalls Online Order In Store
For those who prefer in-person returns, Marshalls stores gladly accept returns of online purchases, adhering to the same 40-day policy and other restrictions. To return an item purchased from marshalls.com to a store, bring the item(s) you wish to return along with your receipt or shipping confirmation email to your nearest Marshalls Store Location. Your signature will be required for all in-store returns.
If you are returning items without a receipt, you will need to present a valid government-issued photo ID, and provide your name, address, and signature. For details on how Marshalls handles your personal information, please refer to their Privacy Policy.
How Marshalls Online Refunds are Issued
Marshalls aims to process refunds efficiently. Refunds will be issued to your original payment method or as merchandise credit based on the following guidelines:
- Within 40 days of order date with receipt/packing slip or shipping confirmation email: You will receive a refund to your original payment method or cash.
- After 40 days of order date with receipt/packing slip or shipping confirmation email: You will receive merchandise credit.
- With a gift receipt: You will receive merchandise credit.
- Without a receipt/packing slip or shipping confirmation email: You will receive merchandise credit.
- Items purchased partially or fully with a Marshalls Gift Card: Refunds will be issued as merchandise credit, redeemable at any Marshalls store.
- Return shipping and handling fees are non-refundable, unless the item was defective.
Marshalls In-Store Merchandise Credit Terms
Merchandise credits issued by Marshalls in-store are subject to terms and conditions printed on them and set by the issuer. These may include transfer restrictions. For non-receipted returns and potentially when using merchandise credit, a valid government-issued photo ID, name, address, and signature are required. The name on the merchandise credit must match the name on the photo ID presented for the credit to be valid.
Marshalls Online Refund Processing Time
The time it takes for your refund to be processed depends on the return method:
- Returns by Mail: Once your marshalls.com online return is received and processed at the warehouse, your account will typically be credited within 10 to 14 business days. The exact timing can vary depending on your bank and billing cycle. Merchandise credits are issued after the return is processed.
- Returns In Store: Refunds for in-store returns are generally processed immediately back to your original form of payment or issued as merchandise credit on the spot. However, it may take a few business days for your bank to post the refund to your account.
PayPal Returns for Marshalls Online Purchases
Marshalls accommodates returns for purchases made using PayPal:
- In Store PayPal Returns: Refunds for PayPal purchases returned to a Marshalls store will be issued as merchandise credit.
- By Mail PayPal Returns: Refunds for PayPal purchases returned by mail will be credited back to your PayPal account, minus the $11.99 return shipping and handling fee.
For more detailed information about PayPal returns, you can visit the PayPal FAQs on the Marshalls website.
Exceptions and Important Return Information for Marshalls Online
Please be aware of these exceptions and special instructions regarding Marshalls returns:
- Items bought in store cannot be returned online.
- Merchandise that is used, worn, or in unsellable condition is not eligible for returns for refund or merchandise credit.
- Marshalls, like many retailers, has measures in place to manage fraudulent return activity. Returns may be limited or declined based on their refund verification systems.
- Certain high-value items are not eligible for in-store returns. These include items over $1,000, handbags over $499.99, footwear over $499.99, long occasion gowns, and luggage sets.
- Opened or tampered with beauty items cannot be returned.
- Other restrictions may apply.
Marshalls Gift Card Returns
Gift cards purchased from Marshalls are not eligible for returns.
Exchanges for Marshalls Online Orders
Due to Marshalls’ constantly changing inventory, exchanges are not available for online orders. If you need a different size or color, the best option is to return the original item following the Marshalls online return policy and place a new order for the desired item, if available on marshalls.com.
