Welcome to your comprehensive guide to the official Lds Online Store, store.ChurchofJesusChrist.org. Whether you are a first-time visitor or a regular customer, this guide will help you navigate the store, understand its features, and make the most of your shopping experience. Here, you can find a wide array of materials from The Church of Jesus Christ of Latter-day Saints, ranging from scriptures and study materials to home décor and clothing.
Navigating Common Order Issues
Encountering a problem with your order is never ideal. If you need to return an item, report any damage or missing products, or have questions about your recent purchase, the dedicated Customer Support team is ready to assist. You can easily reach them through the contact information provided on the LDS online store website for prompt and helpful solutions.
Understanding and Utilizing Your Church Account
To enhance your shopping experience, signing in with a Church Account is highly recommended.
Benefits of Creating a Church Account
For new customers, creating a Church Account unlocks several conveniences designed to streamline your shopping process:
- Saved Addresses: Securely store your billing and shipping addresses for faster checkout on future orders.
- Order History: Easily access a detailed record of your previous online purchases for effortless reordering or tracking.
- Persistent Shopping Cart: Items added to your shopping cart are saved for up to 30 days, allowing you to return and complete your purchase at your convenience.
- Personalized Access: View and purchase items specifically tailored to your Church roles and responsibilities, ensuring you have access to relevant materials.
It’s important to note that for your security, credit card information is not saved within your Church Account.
What Exactly is a Church Account?
A Church Account serves as your unified login for various Church platforms and resources. This single sign-in provides access to ChurchofJesusChrist.org, mobile applications, email subscriptions, and numerous other online Church resources, simplifying your digital interactions with the Church.
Annual Church Materials Orders for Units and Callings
For those responsible for ordering materials for wards, branches, seminaries, or institutes, the LDS online store provides a dedicated section. Navigate to the “Units and Callings” section to manage your annual Church materials orders efficiently. Within this section, you will find specific guidance and resources tailored to “Stake/Ward” needs as well as for “Seminary and Institute Teacher and Administration,” ensuring a smooth ordering process based on your specific calling and responsibilities.
Checking Item Availability
Before placing your order, it’s crucial to check the availability of the items you wish to purchase. Item availability is clearly displayed on each product page, right beneath the order quantity selector.
Back-Ordered Items
The LDS online store allows you to order items that are currently on back order if you are using a credit card or billing your purchase to your ward or branch as a unit leader. However, please be aware that these items will not be shipped until they are back in stock. Rest assured, you will only be charged for back-ordered items once they are shipped. For all other payment methods, it is advised to wait until the items are listed as available before placing your order.
Navigating the Return Policy
Understanding the return policy ensures a hassle-free experience should you need to return or exchange an item.
Return and Exchange Timeframes
For garment items, you are encouraged to initiate returns or exchanges within 90 calendar days from the date you received your order. For annual curriculum items, the return window extends until the later of (i) March 31st or (ii) 90 calendar days after receipt.
How to Initiate a Return or Exchange
To return or exchange an item purchased online or via phone, the first step is to contact Customer Support. They will provide you with detailed instructions and a necessary return authorization number. You have the option to return or exchange items either by mail or in person at your local Distribution store, provided the store carries the item. Note that it is at the discretion of the distribution store to accept returns for items not originally sold there.
Unless the return is due to an error on the store’s part, a defective item, or if a return label is provided, you will be responsible for return shipping costs. All returns must include the original packing slip to be processed.
Conditions for Returns and Exchanges
To be eligible for a return or exchange, items must meet specific conditions, unless they are defective or garments that do not fit:
- New Condition: The item must be in its original, new condition.
- Original Packaging: It must be returned with all original packaging and accessories intact.
- Media Items: Media such as music and movies must be unopened and still sealed in their plastic wrap.
- Unworn Clothing: Clothing items must be unworn to be eligible for return.
Refunds Process
Refunds are typically issued using the same payment method and currency as the original purchase. However, the LDS online store reserves the right to issue refunds in an alternative form or currency at their discretion. If you choose to return an online or phone purchase to a physical distribution store, the refund amount will be capped at the current selling price of the item in that store.
Handling Defective, Damaged, or Missing Items
In the unfortunate event that you receive a defective item, or if your order is damaged during shipping or does not arrive, Customer Support is ready to assist. You can choose to have the item replaced at no additional cost (subject to availability) or receive a full refund, covering the purchase price and any shipping and handling fees. Requests for replacements or refunds for defective, damaged, or missing items must be made within 90 calendar days of the original order date.
For food storage items, refunds or replacements are limited to the damaged portion of the order.
Personalized and Customized Items
Please note that personalized or customized items are generally non-returnable and non-exchangeable, unless there was an error with your order or the item is defective.
Garment Returns
For detailed information regarding garment returns, please refer to the dedicated Garment Return Policy available on the Church website. It is recommended to try on only one garment item for sizing before opening multiple items. Contact Customer Support for defective garments or incorrect sizes.
Magazine Subscriptions
For any issues related to magazine subscriptions, such as missing issues or dissatisfaction with your purchase, please contact Customer Support. In certain cases, magazine subscriptions can be cancelled, and you may be eligible for a refund for any remaining un-shipped issues.
For any other questions or concerns regarding your purchases from the LDS online store, do not hesitate to contact Customer Support for assistance.
Finding Store Locations
To locate a physical LDS Distribution Store, please refer to the list of stores by country provided on the website. This resource will help you find the nearest store for in-person shopping or returns, if applicable.
Contacting Customer Support
The LDS Online Store Customer Support team is readily available to assist you with any inquiries or issues you may encounter. You can reach them via email at [email protected] or by telephone through the contact link on the store website. When reaching out, please provide your name and order number or magazine subscription account number, if applicable, to help expedite the support process.
