Accessing your BECU accounts online is crucial for managing your finances efficiently. Whether you need to check your balance, transfer funds, or pay bills, BECU online banking offers a convenient and secure platform. This guide provides you with all the essential information to easily log in to your BECU account online and also outlines how to get in touch with BECU for any support you may need.
Navigating the digital landscape of online banking can sometimes be challenging, and knowing how to reach out for assistance is just as important as knowing how to log in. BECU provides multiple channels for member support, ensuring you can get the help you need, in the way that works best for you. Below, you’ll find a comprehensive overview of BECU’s contact information, from phone numbers for various services to online messaging and mailing addresses.
Contacting BECU: Phone Support
For immediate assistance, contacting BECU via phone is a direct and efficient way to get your queries resolved. BECU offers dedicated phone lines for different types of member support, ensuring you are connected to the right team for your specific needs.
Member Support (US and Canada)
For general inquiries and member support within the US and Canada, BECU’s dedicated team is available during business hours to assist you.
Business hours: Monday-Friday, 7 a.m. to 7 p.m. Pacific Time; Saturday, 9 a.m. to 1 p.m. Pacific Time
Phone number: 800-233-2328 or locally 206-439-5700
Reporting Lost/Stolen Cards and Fraudulent Charges
In case of lost or stolen cards or to report fraudulent charges, BECU provides specific phone lines for both credit and debit cards to ensure swift action and security.
BECU Credit Card
Business hours: Monday-Friday, 7 a.m. to 7 p.m. Pacific Time; Saturday, 9 a.m. to 1 p.m. Pacific Time
Business hours phone number: 800-233-2328
After hours: Monday-Friday, 7 p.m. to 7 a.m. Pacific Time; Saturday, after 1 p.m. Pacific Time; Sunday all day Pacific Time
After hours phone number: 866-820-2999
Credit card TTY (24/7): 888-918-7323
BECU Debit Card
Business hours: Monday-Friday, 7 a.m. to 7 p.m. Pacific Time; Saturday, 9 a.m. to 1 p.m. Pacific Time
Business hours phone number: 800-233-2328
After hours: Monday-Friday, 7 p.m. to 7 a.m. Pacific Time; Saturday, after 1 p.m. Pacific Time; Sunday all day Pacific Time
After business hours phone numbers: 888-241-2510 (inside U.S.) or 909-941-1398 (collect outside U.S.)
Member Loans and Credit Cards
For all your loan and credit card related queries, BECU offers specialized support centers.
Mortgage Loan Center
For questions specifically about BECU home loans and mortgage applications, reach out to the Mortgage Loan Center.
Business hours: Monday-Friday, 7 a.m. to 7 p.m. Pacific Time; Saturday, 9 a.m. to 1 p.m. Pacific Time
Phone number: 833-777-0633
New Applications and Status Inquiries
For inquiries about new loan applications and the status of existing applications (excluding home loans), use the following number.
Business hours: Monday-Friday, 7 a.m. to 7 p.m. Pacific Time; Saturday, 9 a.m. to 1 p.m. Pacific Time
Phone number: 844-BECULOAN (844-232-8562).
Loan Payment Relief and Collections
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Business Member Support
BECU provides dedicated support for its business members, understanding the unique needs of businesses.
Business hours: Monday-Friday, 7 a.m. to 7 p.m. Pacific Time; Saturday, 9 a.m. to 1 p.m. Pacific Time
Phone number: 800-704-8080
Telephone Banking (24/7)
For banking on your terms, 24/7, BECU’s Telephone Banking service is available for balance checks, transfers, bill payments, and more.
Call 800-233-2328 to bank by phone anytime.
Accessibility Assistance
BECU is committed to accessibility and provides assistance for members with specific needs.
Business hours: Monday-Friday, 7 a.m. to 7 p.m. Pacific Time; Saturday, 9 a.m. to 1 p.m. Pacific Time
Phone number: 877-354-7865
Text Telephone TTY: During regular business hours, dial 711 to access the Telecommunications Relay Service (TRS) and request a connection to 800-233-2328.
Credit card TTY (24/7): 888-918-7323.
International Calling Instructions
For members calling from outside the US and Canada, BECU provides instructions for toll-free international calling.
To Call Toll-Free from Outside the US and Canada
- Find the AT&T Direct Access Number for your current country.
- Ensure you have an outside line and dial the Direct Access Number.
- When prompted, enter 800-369-3567.
International Toll-Free Calling Available Countries
BECU offers international toll-free calling in a wide range of countries, including Australia, Austria, Bahrain, Belgium, Denmark, France, Germany, Greece, Hong Kong, Indonesia, Ireland, Israel, Italy, Japan, Korea, Luxembourg, Mexico, Netherlands, New Zealand, Norway, Philippines, Saudi Arabia, Singapore, Spain, Sweden, Switzerland, Taiwan, Thailand, and the U.K. Please note that availability from public phones may vary depending on the country and telecom provider.
Connect via Messenger
For convenient digital communication, BECU’s Messenger service, accessible through Online Banking and the mobile app, allows you to chat with a representative during business hours.
Business hours:
Monday-Friday, 7 a.m. to 7 p.m. Pacific Time
Saturday, 9 a.m. to 6 p.m. Pacific Time
Sunday 9 a.m. to 6 p.m. Pacific Time
Virtual assistance 24/7: Send a message anytime for automated assistance with common queries.
Location Hours & Mailing Addresses
While digital and phone support offer convenience, sometimes in-person banking or mailing documents is necessary. BECU’s financial centers and mailing addresses cater to these needs.
All Financial Centers
Find your nearest BECU location and ATM using the BECU locations and ATMs locator. Check the BECU holiday closures page for holiday operating hours.
Lobby Services
Monday-Friday, 9 a.m. to 6 p.m. Pacific Time
Saturday, 9 a.m. to 1 p.m. Pacific Time
Tukwila and Everett & Financial Centers Only
Teller/Cash Services
Monday-Friday, 9 a.m. to 6 p.m. Pacific Time
Saturday, 9 a.m. to 1 p.m. Pacific Time
Drive-up Banking
Monday-Friday, 8 a.m. to 6 p.m. Pacific Time
Mailing Addresses
For specific transactions or correspondence, please use the following mailing addresses:
Visa Payments:
BECU P.O. Box 84707
Seattle, WA 98124
Mortgage Payments:
Attn: Central Loan Administration
BECU P.O.Box 986
Newark, NJ 07184-0986
BECU Deposits:
BECU M/S 1085-2
P.O.Box 34044
Seattle, WA 98124
Other Loan Payments and Correspondence:
BECU P.O.Box 97050
Seattle, WA 98124-9750
Dealer and Third-party Loan Payoffs:
BECU M/S 1080-2
P.O.Box 97050
Seattle, WA 98124-9750
Report Suspicious Emails, Texts and Phone Calls
Protecting your account security is paramount. Report any suspicious communications to BECU’s security team immediately.
Report suspicious emails, texts, and phone calls to [email protected]. Remember, this email is for monitoring purposes only and not for confidential information. If you suspect you’ve been targeted by a scam, contact BECU directly via phone or secure message. BECU proactively monitors accounts for fraud and may contact you to verify transactions. For more security information, visit the Member Account Security page.
Media Inquiries
For media-related inquiries, BECU has a dedicated media contact channel.
Please visit the BECU Newsroom for media inquiries. For account-specific questions, use Messenger or call the member support line and do not send confidential information via media inquiry channels.
Social Media
Stay connected with BECU through social media for updates, news, and member benefits.
Follow @BECU on social media platforms for the latest updates and announcements.
Send a Suggestion
BECU values member feedback and encourages suggestions for improvement.
Share your ideas and suggestions through the Suggestion Form. You can also provide feedback through Member Consultants at Financial Centers or via phone.
Frequently Asked Questions
What is the phone number for BECU 206?
Member Support (US and Canada)
Phone number: 800-233-2328 or locally 206-439-5700
How do I talk to a representative at BECU?
Log in to Online Banking for secure messaging via Messenger, or call 800-233-2328.
How do I call BECU internationally?
Follow the international calling instructions provided in the Phone Numbers section, using the AT&T Direct Access Number and dialing 800-369-3567.
This comprehensive guide ensures you have all the necessary information for Becu Login Online and accessing member support. Whether you prefer digital self-service or direct contact, BECU provides multiple avenues to manage your accounts and get assistance.
