Navigating the terms and conditions of a subscription can often feel overwhelming. At Herald Times Online, we believe in transparency and ensuring our subscribers fully understand their subscription benefits and obligations. This guide breaks down the key aspects of the Herald Times Online subscription terms and conditions, making it easier for you to enjoy uninterrupted access to the news and information you value.
Decoding Subscription Types for Herald Times Online
Herald Times Online offers various subscription packages tailored to different reader preferences. Understanding these options is the first step in managing your subscription effectively.
Full Access with Print Edition: Comprehensive Coverage
For readers who appreciate the tangible feel of newsprint alongside digital access, the Full Access with Print Edition subscription is the most comprehensive option. This package includes:
- Print Delivery: Receive the physical newspaper, including the Thanksgiving and Premium Editions.
- Premium Editions: These special editions offer enhanced content and value, published up to twice a month, with each edition incurring an additional charge of $6.00. Opt-out is available by contacting customer service.
- Digital Access: Enjoy unlimited access to heraldtimesonline.com, the eNewspaper (a digital replica of the print edition), and our mobile apps for breaking news alerts and personalized content.
- Ad-free Crossword Puzzles: Access to USA Today Crossword puzzles via puzzles.usatoday.com or the USA TODAY Crossword app.
- Newsletters: Stay informed on topics you care about with newsletters delivered directly to your inbox.
It’s important to note that your Full Access subscription continues uninterrupted even on Non-print Days, scheduled throughout the year, and during Vacation Stops. While there’s no print delivery on these days, your digital access remains active. For requested non-delivery or missed print editions, a credit will be applied for the delivery portion of your print subscription.
Digital Access Subscriptions: Options for the Digital Reader
Herald Times Online provides different tiers of Digital Access subscriptions, depending on when you subscribed.
Digital Access (Subscribed Prior to April 1, 2024):
This legacy digital subscription offers a robust digital experience, including:
- Unlimited Digital Access: Full access to heraldtimesonline.com.
- eNewspaper Access: Access to the digital replica of the print edition.
- Mobile Apps & Newsletters: Breaking news alerts, personalized content via apps, and tailored newsletters.
This subscription tier, however, excludes print supplements and Crossword puzzles.
Digital Access (Subscribed On or After April 1, 2024):
The current Digital Access subscription focuses on core online news consumption:
- Unlimited Digital Access: Full access to heraldtimesonline.com.
- Mobile Apps & Newsletters: Breaking news alerts, personalized content via apps, and tailored newsletters.
This option does not include print supplements, eNewspaper access, or Crossword puzzles.
eNewspaper Access Subscriptions: Digital Replica at Your Fingertips
For those who prefer the newspaper format in a digital environment, the eNewspaper Access subscription is ideal. It provides:
- eNewspaper Access: Unlimited access to the eNewspaper at heraldtimesonline.com/eNewspaper.
- Digital Access: Potentially includes access to heraldtimesonline.com (check specific subscription details).
Similar to the Digital Access subscriptions, the eNewspaper subscription does not include print supplements or Crossword puzzles.
Understanding Key Subscription Terms and Conditions
Beyond the subscription types, several terms and conditions are crucial for managing your Herald Times Online subscription.
Billing and Payment: EZ Pay and Paper Statements
Herald Times Online offers convenient billing options. EZ Pay allows for automatic monthly charges to your credit card, avoiding paper statement fees and ensuring uninterrupted service. Choosing to receive a printed subscription invoice will incur a $5.00 paper statement fee.
For USPS Mail Delivery of print editions, delivery is aligned with postal service schedules, meaning newspapers will be delivered the next postal delivery day following federal holidays.
Cancellation and Refunds: Flexibility and Policy
You can cancel your Herald Times Online subscription at any time by contacting customer service. However, it’s important to note the cancellation policy:
- Payments are non-refundable.
- No refunds or credits are provided for the unused portion of a subscription cancelled mid-billing cycle. You will maintain access until the end of the current billing period.
While refunds or credits are generally not offered, Herald Times Online reserves the right to issue them at their discretion, but this does not set a precedent for future instances. For Digital Access and eNewspaper subscriptions, cancellation must occur before the renewal date to avoid charges for the next subscription period.
Premium Editions and Non-Print Days: Special Editions and Schedule Adjustments
Premium Editions are a valuable addition to Full Access subscriptions, providing enhanced content. These are charged separately at $6.00 per edition, and you can opt out by contacting customer service. Staying informed about the Premium Edition dates, listed in the terms, helps manage billing expectations.
Non-print days are scheduled throughout the year, impacting print delivery but not digital access. Subscription rates remain unchanged during months with non-print days, as digital access continues. Knowing the Non-Print Day dates allows you to plan accordingly for print delivery.
Legal and Customer Service Information: Support and Limitations
Herald Times Online provides clear customer service channels for assistance:
- Phone: 1-812-336-4200
- Online Help: help.heraldtimesonline.com
- Hours of Operation: Monday – Friday: 8:00am – 5:00pm, Saturday & Sunday: 7:00am – 11:00am
Claims against The Herald-Times must be filed within one year of the issue arising. The Limitation of Liability clause specifies that recoverable damages are limited to the equivalent of one month’s subscription fee. The Waiver of Class Actions ensures disputes are resolved on an individual basis, not through class action lawsuits.
Staying Informed with Herald Times Online
Understanding these terms and conditions ensures a smooth and informed subscription experience with Herald Times Online. By being aware of the different subscription types, payment options, cancellation policies, and customer service resources, you can maximize your access to the news and information that matters to you from heraldtimesonline.com. For any further clarification or to manage your subscription, don’t hesitate to contact Herald Times Online customer service.
