METRA, the Columbus Consolidated Government’s Department of Transportation, is committed to ensuring that all individuals have equal access to its programs and services. In accordance with Title VI of the Civil Rights Act of 1964, METRA operates without discrimination based on race, color, or national origin. This commitment extends to all aspects of METRA’s services, ensuring equitable access for everyone in our community.
Title VI of the Civil Rights Act is a federal law that protects individuals from discrimination based on their race, color, or national origin in programs and activities that receive federal financial assistance. METRA, as a recipient of federal funding, is legally bound to uphold these principles. This means that METRA’s services, whether accessed in person or through Metra Online platforms, are available to everyone without prejudice.
If you believe you have been discriminated against under Title VI by METRA, you have the right to file a complaint. METRA has established a clear and accessible complaint process to address any concerns of discrimination. To file a complaint, or to learn more about METRA’s Title VI program, you can easily reach out through the following channels:
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Phone: Contact METRA directly at (706) 225-4581 for information or to initiate a complaint.
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Mail: You can mail completed complaint forms or inquiries to:
Attn: Title VI
METRA
PO Box 1340
Columbus, GA 31901 -
Website: For additional details about METRA’s civil rights program and procedures, please visit METRA’s website. Here you may find online resources and information related to Title VI and METRA services.
Furthermore, individuals also have the option to file a Title VI complaint directly with the Federal Transit Administration (FTA). Complaints can be submitted to the FTA at any time by contacting:
Office of Civil Rights
Attn: Title VI Program Coordinator
Office of Civil Rights
East Building, 5th Floor-TCR
1200 New Jersey Ave SE
Washington, DC 20590
METRA is dedicated to ensuring effective communication with all members of the public. If you require information in another language, please do not hesitate to contact METRA at (706) 225-4581 for language assistance services.
METRA encourages anyone who believes they have experienced discrimination to file a complaint and seek resolution. METRA is committed to fairness and equity in all its operations and services, both offline and metra online.
